Company Policy

At Al Arqam General Trading LLC, we are committed to upholding the highest standards of integrity, transparency, and professionalism in every business transaction. Our policies are designed to promote fair trade practices, protect our clients’ interests, and ensure full compliance with international trade regulations.

1. Authenticity & Quality Assurance

All products supplied by Al Arqam General Trading LLC are 100% genuine, sourced directly from authorized distributors and manufacturers.
We do not deal in counterfeit, refurbished, or gray-market goods. Each shipment undergoes thorough inspection to verify authenticity, quality, and packaging integrity before dispatch.

2. Pricing Policy

Our pricing is available exclusively to registered B2B clients. We offer competitive wholesale rates based on market conditions, order volume, and product availability.
Prices may change without prior notice due to manufacturer adjustments or currency fluctuations.

3. Order & Payment Terms

Orders are processed only after confirmation and payment receipt.
Accepted payment methods include bank transfer or other pre-approved arrangements.
All payments must be made in full prior to dispatch.

4. Shipping & Delivery

We provide global shipping through reliable logistics partners.
Delivery times depend on destination, product availability, and customs clearance.
All import duties, taxes, and customs charges are the buyer’s responsibility.
Al Arqam General Trading LLC is not liable for delays caused by carriers, customs, or unforeseen circumstances (force majeure).

5. Return & Replacement Policy

Returns are accepted for defective or incorrect items only.
Claims must be reported within 1 day of delivery, supported by photos and batch details.
Replacement or credit will be issued after verification.
Products that are opened, damaged, or used are not eligible for return unless proven faulty upon arrival.

6. Privacy & Data Protection

We respect your privacy. All client information, including business and contact details, is kept strictly confidential and used solely for business communication and order processing.
We do not share or sell client data to third parties without prior consent.

7. Compliance

Al Arqam General Trading LLC strictly adheres to international export laws and trade regulations.
It is the client’s responsibility to ensure that purchased products comply with local import laws and licensing requirements in their respective countries.

8. Dispute Resolution

Any disputes arising from transactions will first be addressed through mutual discussion.
If unresolved, such matters will fall under the jurisdiction of the laws of the United Arab Emirates.

9. Policy Updates

We reserve the right to amend or update these policies at any time without prior notice.
Clients are encouraged to review this page periodically to stay informed about any changes.

By conducting business with Al Arqam General Trading LLC, clients acknowledge and agree to comply with these policies, ensuring a transparent, fair, and professional trading relationship.